Clinical Concierge Support and Navigation to Leading Physicians

The Executive Health Clinical Concierge services provide objective help to navigate the complex domestic healthcare system. It meets the executives needs to receive the highest quality care and attention to drive best possible medical outcomes while supporting the company’s need to minimize the lost productivity impact of the executive who must deal with a family health issue.

The Clinical Concierge program, integrated with our supplemental reimbursement plan, combines expanded reimbursement coverage with a full range of executive support services to create a true executive health and productivity solution. Offered as part of the full-featured Executive Health insured benefits program, this program holds a host of benefits that will quickly give your company a positive impact on your bottom line.

• Objective physician navigation tailored to the executive’s unique situation and need
• Facilitated, rapid appointments to expert physicians for diagnosis and treatment
• Access to a panel of experts for input and assistance: generally focused on identifying the leading 3-5% of specialty physicians
• Assistance with research on treatment options and conditions, finding new medical advances and clinical trials
• Facilitated expert second opinions
• Coordination of details around physician visits
• Comprehensive top-to-toe executive physical for both executive and spouse, conducted by a panel of specialists at world renowned facilities
  • Clinical Concierge Team coordinates appointments and navigates to best institution based on medical and convenience needs
  • Clinical Concierge Team assistance with follow up care navigation to ensure ongoing focus on health

A great and right doctor can restore you back to health, change your life and perhaps even save it. The wrong doctor puts everything at risk. But how do you know you have made the best choice?

The foundation of our Clinical Concierge program is our affiliation with the most accomplished physician specialists in over 300 areas of specialty and sub-specialty; doctors who are experts in their fields of practice at institutions that have been recognized worldwide for their excellence in medical care. Each physician in our program has undergone a rigorous review of his/her education, training, skills, publications and other accomplishments before being invited to join this elite network of specialty physicians.

But even the best doctor will not achieve the best results unless he or she has the right kind of expertise. That is why we take the time to first fully assess and understand our members’ unique medical situation, limitations and requirements before beginning the work of identifying and guiding them to the specialist most capable of addressing the concern, either locally, regionally or nationally. Our clinical focus is on finding the right leading physician to help our member achieve the fastest, most optimal outcome. Unlike many health plans, we do not focus or direct the member to available in-network or least costly physicians. Instead, we know the best medical outcome will be more likely obtained by the physicians with the highest degree of experience and expertise in the specific specialty coupled with the unique medical profile of the member.

What’s more, we work on behalf of our members to obtain priority appointments with these top-rated specialists, often getting appointments within days as opposed to waiting for weeks or months. The rapid access to the right specialist can drive better outcomes and faster recovery—and thus enhanced protection and productivity for a company’s key leaders—of value to both the company and executives.

Comprehensive and Time Saving Medical Support
The Clinical Concierge team provides a steady hand to expertly and objectively guide members through the complex and time consuming world of healthcare. Beyond referrals to leading physicians, our specialized clinical team provides personalized clinical support to executives; assisting with medical intelligence on conditions, providing advice on state-of-the-art treatment options or clinical trials and securing expert second opinions. It is simply one of the best ways to help your executives stay productive and focused on the business.

Arranging Executive Physicals
Our Clinical Concierge team can assist executives who would like to take advantage of covered Executive Physicals. We provide information about available programs at world renowned facilities and help coordinate appointments at the location that best meets the member’s geographic and medical needs. In addition, the Clinical Concierge team can guide the member to top specialist for any needed follow up care, ensuring the Executive Physical does not just become an isolated annual event but an integral part of proactive health management.